Thank you for shopping with us! We want you to love your purchase, but if you need to make a return or exchange, please review our policy below.

1. Return Period

You have 30 days from the date of purchase to return or exchange your jewelry.

2. Eligibility for Returns and Exchanges

• Items must be unused, in their original condition, and in the original packaging.

• All tags and labels must be attached.

• Customized or personalized items are not eligible for return or exchange unless they arrive damaged or defective.

3. How to Initiate a Return or Exchange

• To start a return or exchange, please contact our customer service team at [customer service email] or [customer service phone number].

• Provide your order number and the reason for the return or exchange.

• We will guide you through the process and provide you with a return shipping label if applicable.

4. Refund Process

•Once we receive your returned item, we will inspect it and process your refund within 7-10 business days.

• Refunds will be issued to the original payment method used at the time of purchase.

• Please note that shipping costs are non-refundable.

5. Exchanges

• If you would like to exchange an item for a different size or style, please follow the return process above and place a new order for the desired item.

• We recommend returning the original item first to ensure you receive the new item promptly.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of receiving your order.

• We will arrange for a replacement or refund at no additional cost to you.

7. Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or damaged.

• We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

8. Contact Us

• If you have any questions or need assistance with your return or exchange, please reach out to our customer service team at [customer service email] or [customer service phone number]. We’re here to help!

Thank you for choosing our jewelry brand! We appreciate your business and look forward to serving you again.